Help Center
How can we help you today? Find answers to common questions or contact our support team.
📦 Orders & Shipping
How long does shipping take?
Standard shipping: 3-5 business days
Express shipping: 1-2 business days
International shipping: 7-14 business days
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and visiting the Order History section.
Do you ship internationally?
Yes! We ship to over 50 countries. International shipping costs and delivery times vary by location. Customs fees may apply depending on your country's regulations.
🔄 Returns & Refunds
What is your return policy?
We offer a 30-day return policy for unused products in original packaging. Returns are free for US customers. International customers are responsible for return shipping costs.
How long do refunds take?
Refunds are processed within 5-7 business days after we receive your return. It may take additional time for the refund to appear on your bank or credit card statement.
Can I exchange a product?
Yes! We offer free exchanges within 30 days of purchase. Contact our customer service team to initiate an exchange for a different product or shade.
💄 Products & Ingredients
Are your products cruelty-free?
Absolutely! Ray Cosmetics is 100% cruelty-free. We never test on animals and all our products are certified by leading animal welfare organizations.
What ingredients do you use?
We use natural, plant-based ingredients whenever possible. All our products are free from parabens, sulfates, phthalates, and synthetic fragrances. Full ingredient lists are available on each product page.
How should I store my products?
Store in a cool, dry place away from direct sunlight. Most products have a shelf life of 12-24 months after opening. Look for the period-after-opening symbol on packaging.
👤 Account & Payment
How do I reset my password?
Click "Forgot Password" on the login page and enter your email address. We'll send you a link to reset your password. The link expires in 24 hours for security.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely.
Is my payment information secure?
Yes! We use industry-standard SSL encryption to protect your payment information. We never store your complete credit card details on our servers.
✨ Skin Care Advice
How do I choose the right products for my skin type?
Take our Skin Quiz on the website for personalized recommendations. Generally:
• Dry skin: Look for rich creams with shea butter and hyaluronic acid
• Oily skin: Choose lightweight gels and oil-free formulas
• Sensitive skin: Opt for fragrance-free, calming ingredients
Can I use your products if I have sensitive skin?
Yes! Many of our products are formulated for sensitive skin. However, we always recommend doing a patch test before full application. Apply a small amount to your inner arm and wait 24 hours to check for any reaction.
How long until I see results?
Most users see initial improvements within 2-4 weeks of consistent use. Optimal results are typically seen after 8-12 weeks as skin completes its natural renewal cycle.
Product Reaction?
If you experience any adverse reaction to our products, discontinue use immediately and consult with a healthcare professional. Then contact us so we can assist you.