Returns & Refunds
We want you to love your Ray Cosmetics products. If you're not satisfied, we're here to help.
Hassle-Free Returns
30-day return policy for unused products
Our Return Policy
30 Days
Return window from delivery date
Full Refund
Original payment method
Free Returns
Pre-paid shipping label included
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error.
How to Return an Item
Contact Customer Service
Email us at returns@raycosmetics.com or call us at 1-800-RAY-BEAUTY to initiate your return. Please have your order number ready.
Package Your Items
Place the item in its original packaging with all included materials. Include the original receipt or packing slip.
Ship Your Return
We'll email you a pre-paid shipping label. Drop off the package at any authorized shipping location.
Receive Your Refund
Once we receive and process your return, we'll issue your refund to the original payment method within 5-7 business days.
Refund Details
💳 Refund Processing
- • Refunds processed within 5-7 business days
- • Credit card refunds: 3-5 business days to appear
- • Original shipping costs non-refundable
- • Restocking fees may apply for opened items
⏱️ Timeline
- • Return processing: 3-5 business days
- • Refund initiation: Within 24 hours of approval
- • Bank processing: 3-10 business days
- • Contact us if refund doesn't appear in 10 days
Exceptions & Special Cases
⚠️ Non-Returnable Items
- • Opened and used skincare products
- • Gift cards and digital products
- • Final sale items (clearly marked)
- • Personalized or custom products
🚫 Damaged or Defective Items
If you receive a damaged or defective product, contact us within 7 days of delivery. We'll send a replacement immediately at no cost to you.
International Returns
International customers are responsible for return shipping costs and any customs fees. We recommend using a trackable shipping service and purchasing shipping insurance.
Refunds will be issued in US Dollars. Your bank may charge currency conversion fees.
Exchanges
Product Exchanges
We happily exchange items for a different size or color within 30 days of delivery. The item must be unused and in its original packaging.
- • Contact us to request an exchange
- • Price differences will be refunded or charged
- • Free return shipping for exchanges
Store Credit
Prefer store credit? We can issue Ray Cosmetics credit for the value of your return, which never expires and can be used on any future purchase.
💡 Pro Tip: Store credit is processed instantly and includes a 10% bonus for future purchases!
Frequently Asked Questions
What if I opened the product but had a reaction?
We understand that skincare reactions can occur. Contact our customer service team with details about your experience. We may offer a partial refund or store credit depending on the circumstances.
Can I return a gift I received?
Yes! Gift returns are accepted within 30 days of purchase. We'll issue the refund to the original payment method or provide store credit if you prefer.
What if my return is past 30 days?
Returns past 30 days may be accepted for store credit only, at our discretion. Contact us and we'll do our best to accommodate you.
Need Help With a Return?
Our customer service team is here to help you with any questions about returns or exchanges.
returns@raycosmetics.com
Phone
1-800-RAY-BEAUTY
Hours
Mon-Fri 9AM-6PM PST
Satisfaction Guaranteed
We stand behind our products and want you to be completely satisfied with your Ray Cosmetics experience. If you're not happy, we're not happy.